Refund policy

Last updated: November 8, 2026

30-Day Returns

Isupbaby accepts return requests for defective and non-defective products within 30 days after delivery. This policy applies to both fetal Doppler models sold in our store.

Products may be returned in new or lightly used condition. Please include the supplied components and original packaging where available. Damage caused by misuse, or missing components unrelated to an issue present on delivery, may affect eligibility. This does not limit your rights for defective, damaged, incorrect, or misdescribed goods.

Return Shipping and Fees

Return shipping is free for eligible returns. We provide a prepaid return shipping label by email for you to download and print. We do not charge a restocking fee.

How to Start a Return

Email ssndoppler@outlook.com with your order number and the item you wish to return. If the item arrived damaged, defective, or incorrect, describe the issue and provide photos when possible.

Contact us before sending a return. We will provide return instructions, the correct return address, and your prepaid label. The business registration address on our Contact Information page is not an automatic return address. Please follow the return instructions supplied for your order.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if there is a problem. We will help arrange a return, replacement, exchange, or refund as appropriate. You will not pay return shipping for an eligible return.

Exchanges

We accept exchange requests. Email us before sending the item back so we can confirm the replacement item’s availability and provide return instructions and a prepaid label. If the requested replacement is unavailable, we will explain the available return and refund options.

Refunds

We inspect returned items and issue approved refunds to the original payment method within 7 calendar days after receiving the return. We will email you about the outcome. Your bank or payment provider may take additional time to post the refund to your account.

If you have not received a refund after the processing period, contact us at ssndoppler@outlook.com.

Order Cancellations

Email us as soon as possible, preferably within one hour of placing your order. We will try to cancel or change the order before shipment, but cannot guarantee a cancellation once fulfillment has begun. If the order has shipped, contact us for return instructions. Approved cancellation refunds are issued to the original payment method.

Your Consumer Rights

This policy does not limit rights under applicable consumer protection laws, including rights relating to defective, damaged, incorrect, misdescribed, or undelivered goods.

Contact

Email ssndoppler@outlook.com or use our Contact page. Business contact details are available in our Contact Information Policy.